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Salesforce Business Analyst

21012312 Requisition #
Equal Opportunity Employer: Minority/Female/Disability/Veteran

Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

I. Job Summary
Provide support and maintenance of business systems, processes and data.

II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
  • Provides second & third level user support on SFDC (and other critical tools and applications) that enable the sales force. Log and track identified system problems through resolution.
  • Responsible for data management and administration of Salesforce.com processes. Manage processes and tools that will maintain data integrity and accuracy of Salesforce.com data. Areas of focus include managing duplicate data, data aging, accuracy, and ensuring completeness of active data in the system.
  • Supports the Salesforce roadmap by successfully configuring new features and system enhancements and performing user acceptance and production assurance testing for platform releases.
  • Works with business stakeholders to develop requirements for various initiatives, document those requirements, and build an implementation plan.
  • Maintains and supports Salesforce 3rd party app integrations.
  • Automates or develops self-service options for common support scenarios.
  • Manages user license profiles, permissions and roles, customize objects, fields, record types, page layouts and validation rules.
III. Supervisory Responsibilities
This job has no supervisory duties, but may occasionally act as a team lead.

IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience
  • Education: Bachelor’s Degree (accredited) in Business Administration or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.
  • Experience: Three (3) years of previous experience (in addition to education requirement).
B. Certificates, Licenses, Registrations or Other Requirements
  • Salesforce.com Administrator certification required.
C. Other Knowledge, Skills or Abilities Required
  • Requires an excellent understanding of standard business practices related to Sales Operations processes and systems with the ability to understand and interpret business requirements into system solutions
  • Two+ year’s progressive experience as administrator for salesforce sales and service cloud with thorough understanding of standard functionality, custom objects, fields, validation rule, workflow rules, flow, process builder and standard deployment practices along with user profile, permissions, and roles.
  • Requires understanding of declarative limits of Salesforce platform and when to engage the appropriate solution to meet the needs of the business
  • Project management experience required.
  • Effective organizational, multi-tasking and time management skills.
  • Excellent communication skills
  • Ability to lead and actively participate on working teams.
  • Ability to work with and protect confidential information required.
  • Strong analytical and problem solving skills
V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
  • Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;
  • Required to exert physical effort in handling objects less than 30 pounds rarely;
  • Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;
  • Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;
  • Normal setting for this job is: office setting.
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click "Apply.”

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